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3.1  The Contract will be made when We commence Repair Services after Your authorised representative has instructed Us in writing to undertake the Repair Services set out in Our quotation.
3.2  If you do not accept a quotation We reserve the right to make a fault analysis and handling charge.
3.3  Repair Services shall be carried out with reasonable care and skill and so far as reasonably and economically possible in such a manner as to comply with the manufacturer's technical specification where such information is available.
3.4  We reserve the right not to effect repairs upon Equipment which in Our view has been improperly used or cannibalised.
3.5  We reserve the right to replace the whole or any parts or accessories of the Equipment and to use second user or reconditioned parts Where the Equipment is irrepairable or beyond economic repair We may offer alternative Goods subject to Your agreement.
3.6  We do not routinely correct software defects nor load or reload software applications unless We have specifically agreed to do so. You are strongly recommended to adopt and implement comprehensive back up procedures as We will not be liable for any damages whatsoever whether direct or indirect (including any liability to any third party) resulting from the loss of or damage to data of software application occurring as a result of the Repair Service whether such loss or damage is caused by Our negligence or otherwise howsoever.
3.7  We hereby undertake to repair and where agreed redeliver to the customer, any Item returned under this Agreement. Rectification of design faults is not covered by this Agreement. Furthermore, any Item repaired under this Agreement shall be returned to the Customer at the same modification level as submitted to us by the Customer, unless otherwise agreed between the parties and subject to prices negotiated within this Agreement or where a modification is required to rectify the reported fault.
3.8  Quoted times are always expressed in working days, which for the purpose of this Agreement shall mean Monday to Fridays, excluding UK bank or other public holidays.
3.9  We do not undertake to erase any data from any hard drive of an item being repaired as part of the repair service.